:root{--bg-primary: #0a0a0b;--bg-secondary: #111113;--bg-tertiary: #1a1a1d;--bg-card: #18181b;--bg-card-hover: #1f1f23;--border-color: #27272a;--border-accent: #3f3f46;--border-subtle: #27272a;--text-primary: #fafafa;--text-secondary: #a1a1aa;--text-muted: #71717a;--accent-blue: #3b82f6;--accent-green: #22c55e;--accent-yellow: #eab308;--accent-red: #ef4444;--accent-purple: #a855f7;--accent-orange: #f97316;--accent-cyan: #06b6d4;--urgency-low: #22c55e;--urgency-medium: #eab308;--urgency-high: #f97316;--urgency-critical: #ef4444;--status-open: #3b82f6;--status-pending: #eab308;--status-progress: #a855f7;--status-hold: #71717a;--status-client: #06b6d4;--status-resolved: #22c55e;--font-display: "Outfit", sans-serif;--font-mono: "JetBrains Mono", monospace;--radius-sm: 4px;--radius-md: 8px;--radius-lg: 12px;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);--shadow-md: 0 4px 12px rgba(0, 0, 0, .5);--shadow-lg: 0 8px 24px rgba(0, 0, 0, .6);--card-bg: var(--bg-card)}*{margin:0;padding:0;box-sizing:border-box}html,body,#root{height:100%;overflow:hidden}body{font-family:var(--font-display);background:var(--bg-primary);color:var(--text-primary);line-height:1.5}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:var(--border-accent);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}::selection{background:var(--accent-blue);color:#fff}:focus-visible{outline:2px solid var(--accent-blue);outline-offset:2px}.btn{padding:8px 16px;border-radius:var(--radius-md);border:1px solid var(--border-color);background:var(--bg-card);color:var(--text-primary);font-family:var(--font-display);font-size:13px;font-weight:500;cursor:pointer;transition:all .15s 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var(--border-color)}.sidebar-user{display:flex;align-items:center;justify-content:space-between;gap:8px}.sidebar-user-domain{font-size:12px;font-family:var(--font-mono);color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-settings,.sidebar-logout{width:28px;height:28px;border-radius:var(--radius-sm);border:1px solid var(--border-color);background:var(--bg-card);color:var(--text-secondary);font-size:14px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease;flex-shrink:0}.sidebar-settings:hover{background:var(--accent-blue);border-color:var(--accent-blue);color:#fff}.sidebar-logout:hover{background:var(--accent-red);border-color:var(--accent-red);color:#fff}.sidebar-refresh{margin-bottom:12px;padding-bottom:12px;border-bottom:1px solid var(--border-subtle)}.sidebar-refresh-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:8px;padding:10px 16px;border-radius:var(--radius-md);border:1px 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ease;position:relative;display:flex;flex-direction:column;gap:12px}.ticket-card:hover{background:var(--bg-card-hover);border-color:var(--border-accent);transform:translateY(-1px);box-shadow:var(--shadow-md)}.ticket-card.dragging{opacity:.5;transform:rotate(2deg)}.ticket-card.priority-1{border-left-color:#94a3b880}.ticket-card.priority-2{border-left-color:#f9731680}.ticket-card.priority-3{border-left-color:#f59e0b80}.ticket-card.priority-4{border-left-color:#ef444480}.ticket-card.urgency-low{border-left-color:var(--urgency-low)}.ticket-card.urgency-medium{border-left-color:var(--urgency-medium)}.ticket-card.urgency-high{border-left-color:var(--urgency-high)}.ticket-card.urgency-critical{border-left-color:var(--urgency-critical)}.ticket-card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:8px;margin-bottom:0}.ticket-id{font-family:var(--font-mono);font-size:11px;color:var(--text-muted);font-weight:500}.ticket-header-badges{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.ticket-priority-badge{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;padding:2px 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var(--border-color);max-width:160px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-tag.urgency-low{color:var(--urgency-low);border-color:var(--urgency-low)}.ticket-tag.urgency-medium{color:var(--urgency-medium);border-color:var(--urgency-medium)}.ticket-tag.urgency-high{color:var(--urgency-high);border-color:var(--urgency-high)}.ticket-tag.urgency-critical{color:var(--urgency-critical);border-color:var(--urgency-critical);background:rgba(239,68,68,.1)}.ticket-card .ticket-footer{display:flex;align-items:center;justify-content:space-between;padding-top:10px;border-top:1px solid var(--border-color);margin-top:auto}.ticket-card .ticket-client{font-size:11px;color:var(--text-muted);max-width:160px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-card .ticket-age{font-size:11px;font-family:var(--font-mono);color:var(--text-muted)}.ticket-card .ticket-age.stale{color:var(--accent-orange)}.ticket-card 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8px;border-radius:4px;margin-left:auto}.sla-status-badge.met{background:rgba(34,197,94,.15);color:var(--accent-green)}.sla-status-badge.breached{background:rgba(239,68,68,.15);color:var(--accent-red)}.sla-status-badge.pending{background:rgba(249,115,22,.15);color:var(--accent-orange)}.my-priority-indicator{position:absolute;left:0;top:0;bottom:0;width:3px;border-radius:var(--radius-md) 0 0 var(--radius-md)}.my-priority-indicator.do-today{background:var(--accent-red)}.my-priority-indicator.this-week{background:var(--accent-orange)}.my-priority-indicator.blocked{background:var(--text-muted)}.my-priority-indicator.backburner{background:var(--accent-blue)}.needs-response-badge{position:absolute;top:-6px;right:-6px;width:20px;height:20px;background:var(--accent-red);color:#fff;border-radius:50%;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;z-index:5;box-shadow:var(--shadow-sm)}.ticket-card.needs-response{box-shadow:0 0 0 1px #ef44444d}.ticket-card.needs-response:hover{box-shadow:0 0 0 1px #ef44444d,var(--shadow-md)}.ticket-list{list-style:none;display:flex;flex-direction:column;gap:8px}.ticket-list-item{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);transition:all .15s ease}.ticket-list-item:hover{background:var(--bg-card-hover);border-color:var(--border-accent)}.ticket-list-id{font-family:var(--font-mono);font-size:11px;color:var(--text-muted);flex-shrink:0}.ticket-list-subject{font-size:13px;color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-list-link{display:flex;align-items:center;gap:10px;width:100%;text-decoration:none;color:inherit}.ticket-list-link:hover .ticket-list-id{color:var(--accent-blue)}.ticket-list-view{flex:1;display:flex;flex-direction:column;overflow:hidden;padding:0 16px 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6px;border-radius:var(--radius-sm);color:#fff}.templates-loading,.templates-error{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:32px;color:var(--text-secondary);font-size:14px;gap:12px}.untriaged-view{height:100%;overflow-y:auto;padding-bottom:24px}.untriaged-count-badge{display:flex;align-items:baseline;gap:6px;padding:8px 16px;background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md)}.untriaged-count-badge .count-value{font-size:24px;font-weight:600;font-family:var(--font-mono);color:var(--accent-red)}.untriaged-count-badge .count-label{font-size:12px;color:var(--text-muted)}.untriaged-filters{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin-top:16px}.untriaged-filters .filter-label{font-size:12px;color:var(--text-muted);font-weight:500}.untriaged-content{padding:0 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ease}.untriaged-item:hover{background:var(--bg-card-hover);border-color:var(--border-accent)}.untriaged-item-main{display:flex;align-items:center;gap:12px;flex:1;min-width:0}.untriaged-ticket-id{font-family:var(--font-mono);font-size:12px;font-weight:500;color:var(--accent-blue);text-decoration:none;white-space:nowrap}.untriaged-ticket-id:hover{text-decoration:underline}.untriaged-subject{font-size:13px;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.untriaged-item-meta{display:flex;align-items:center;gap:12px;flex-shrink:0}.untriaged-company{font-size:11px;color:var(--text-muted);max-width:140px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.untriaged-created{font-size:11px;font-family:var(--font-mono);color:var(--text-muted);white-space:nowrap}.untriaged-badges{display:flex;gap:6px;flex-wrap:wrap}.untriaged-reason{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.3px;padding:3px 8px;border-radius:var(--radius-sm);white-space:nowrap}.untriaged-reason--no-group{background:rgba(239,68,68,.1);color:var(--accent-red);border:1px solid rgba(239,68,68,.2)}.untriaged-reason--no-response{background:rgba(245,158,11,.1);color:#f59e0b;border:1px solid rgba(245,158,11,.2)}.untriaged-reason--missed-sla{background:rgba(220,38,38,.15);color:#dc2626;border:1px solid rgba(220,38,38,.3);font-weight:700}.untriaged-group{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.3px;padding:3px 8px;border-radius:var(--radius-sm);white-space:nowrap}.untriaged-group--au{background:rgba(34,197,94,.1);color:#22c55e;border:1px solid rgba(34,197,94,.2)}.untriaged-group--na{background:rgba(59,130,246,.1);color:#3b82f6;border:1px solid rgba(59,130,246,.2)}.untriaged-group--emea{background:rgba(168,85,247,.1);color:#a855f7;border:1px solid rgba(168,85,247,.2)}.untriaged-group--it{background:rgba(113,113,122,.1);color:#71717a;border:1px solid rgba(113,113,122,.2)}.untriaged-item-actions{display:flex;gap:8px;flex-shrink:0;margin-left:8px}.untriaged-action-btn{padding:6px 12px;border-radius:var(--radius-md);border:1px solid var(--border-color);background:var(--bg-card);color:var(--text-secondary);font-size:11px;font-weight:500;text-decoration:none;cursor:pointer;transition:all .15s ease;white-space:nowrap}.untriaged-action-btn:hover{border-color:var(--accent-blue);color:var(--accent-blue);background:rgba(59,130,246,.1)}.untriaged-action-btn--reply{background:rgba(59,130,246,.1);border-color:var(--accent-blue);color:var(--accent-blue)}.untriaged-action-btn--reply:hover{background:var(--accent-blue);color:#fff}.untriaged-footer{margin-top:16px;padding:12px;text-align:center;font-size:12px;color:var(--text-muted)}.notes-view{padding:24px;height:100%;overflow-y:auto}.notes-view .view-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.notes-view 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ease;display:flex;flex-direction:column;gap:12px}.note-card:hover{background:var(--bg-card-hover);border-color:var(--border-accent);transform:translateY(-2px);box-shadow:var(--shadow-md)}.note-card-header{display:flex;align-items:center;justify-content:space-between}.note-type-badge{font-size:11px;font-weight:600;padding:3px 8px;border-radius:var(--radius-sm);text-transform:uppercase;letter-spacing:.3px}.note-card-age{font-size:11px;color:var(--text-muted)}.note-card-title{font-size:15px;font-weight:600;color:var(--text-primary);line-height:1.3;margin:0}.note-card-preview{font-size:13px;color:var(--text-secondary);line-height:1.5;margin:0;flex:1;overflow:hidden;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical}.note-card-ticket{padding-top:8px;border-top:1px solid var(--border-color)}.note-ticket-link{font-size:12px;color:var(--accent-blue)}.note-ticket-subject{color:var(--text-muted)}.note-card-actions{display:flex;gap:8px;padding-top:8px;border-top:1px solid 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var(--border-color);background:var(--bg-secondary);color:var(--text-primary);font-size:13px}.query-output{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);overflow:hidden;margin-top:12px}.query-output .card-empty{text-align:center;padding:16px;margin:0;font-size:12px;color:var(--text-muted);font-style:italic}.query-group{padding:12px;border-radius:var(--radius-md);border:1px solid var(--border-color);background:rgba(17,17,19,.6);margin-bottom:12px}.query-group:last-child{margin-bottom:0}.query-group-header{display:flex;align-items:center;justify-content:space-between;font-size:12px;color:var(--text-secondary);margin-bottom:10px}.query-list{display:flex;flex-direction:column;gap:8px}.query-output-header{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:var(--bg-card);border-bottom:1px solid var(--border-color)}.query-output-title{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted)}.query-code{padding:12px 16px;font-family:var(--font-mono);font-size:12px;line-height:1.6;color:var(--text-primary);white-space:pre-wrap;word-break:break-all;margin:0}.query-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 12px;border-radius:var(--radius-sm);border:1px solid var(--border-color);border-left:3px solid transparent;background:var(--bg-secondary);transition:all .15s ease}.query-row:hover{background:var(--bg-card-hover);border-color:var(--border-accent)}.query-row .query-code{font-family:var(--font-mono);font-size:11px;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.btn-ghost{background:transparent;border:1px solid var(--border-color);color:var(--text-secondary);cursor:pointer;transition:all .15s ease}.btn-ghost:hover{background:var(--bg-card-hover);border-color:var(--border-accent);color:var(--text-primary)}.btn-xs{padding:4px 10px;font-size:11px;border-radius:var(--radius-sm)}.query-row.table-quote{border-left-color:#3b82f6}.query-row.table-variables{border-left-color:#22c55e}.query-row.table-audit{border-left-color:#f59e0b}.query-row.table-bolt{border-left-color:#a855f7}.query-row.table-payment{border-left-color:#f97316}.query-row.table-refund{border-left-color:#ef4444}.query-row.table-customer{border-left-color:#06b6d4}@media (max-width: 900px){.design-sites-grid{grid-template-columns:repeat(2,1fr)}.query-builder-inputs{grid-template-columns:1fr}}@media (max-width: 1400px){.list-cell-tags{width:100px}.list-cell-area{display:none}}@media (max-width: 1200px){.list-cell-client{width:100px}.list-cell-tags{display:none}}@media (max-width: 900px){.design-sites-grid{grid-template-columns:repeat(2,1fr)}.list-cell-urgency,.list-cell-sla{display:none}.kb-results-grid{grid-template-columns:1fr}}@media (max-width: 500px){.design-sites-grid{grid-template-columns:1fr}}@media (max-width: 480px){.chat-widget-panel{width:calc(100vw - 32px);height:calc(100vh - 140px);right:16px;bottom:88px}.chat-widget-button{right:16px;bottom:16px}}